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After you book a transfer from our website we will contact you for confirmation and details arrangement. After your confirmation, your booking is done!

On the appointed day and time, the driver will be waiting for you on the address of your choice. If you want to be picked up from an airport, the chauffeur will be waiting for you with a nameplate inside the airport.

Thank you for choosing us and do not hesitate to leave a review here!

The Lessor True Group LTD, hereby gives for rent to the Renter the vehicle, described in details on the front page of this Agreement and subject to all terms and conditions. The Renter must present a valid driver’s license - at least 3 years of driving experience. The Renter is obligated to present identity documents. The minimum age to hire a vehicle is 23 years. Renters at age from 21 to 23 years should pay a “Young Driver” surcharge which comes at 5 euro per day and double deposit is required. The minimum rental period is 24 hours. No maximum period. In case for extended rental period the price for less than 24 hours rental is the same as for 24 hours.

І. Delivery and Return

1. The vehicle is delivered to the Renter in perfect condition together with the equipment, demanded by the Traffic Police, which is recorded in the “Acceptance and Delivery” protocol, integral part of this contract, under those conditions the return of the car takes place. The Renter is obliged to return the vehicle in the same condition, as at the time the vehicle has been delivered to him, together with all documents; he has with him at the time and the location stipulated in the rental agreement, which shall be recorded in the “Acceptance and Delivery” protocol.
2. In case of delay to drop-off the vehicle (after the rental agreement has expired) the client has to pay forfeit as it follows:

Delays up to one hour are free of charge; From 1 to 6 hours delay – a full price of the rental day, as per price list; Over 6 to 12 hours – the price of two full rental days, as per price list;

3. For delay WITHOUT WARNING (after the rental agreement has expired) the client has to pay forfeit as it follows:

More than one hour (up to 6 hours), the company reserves the right to impose a fine of 50 euro + a full price of one rental day, as per price list; More than 6 hours the company reserves the right not to return the deposit; More than 24 hours the company reserves the right to keep the deposit, as well as 100 euro fine for every day of delay;

ІІ. Damages, Shortages, Robbery

1. In case the vehicle was damaged, there are shortages, or robbery of the entire or parts of it, as well as in case of glass breaking or fire, as result of Renter’s negligence, the Renter is obligated to indemnify the Lessor, incl. to cover the expenses for the rent of the replacement vehicle, the repatriation and repair of damaged vehicle, the missed profits of rents, and stipulated upon signing the contract, which fee is not refundable;
2. Renter shall pay all damages to the lower part of the vehicle, wheels and wheel rims, hubcaps and radio/CD player theft;
3. In case the license, the keys or the number plate of the vehicle are stolen destroyed or lost, the Renter shall pay an indemnity equal to 5 days rental fee;

ІІІ. Payment methods and deposit

1. The rental price is defined per day, it depends on the rental period and it is published in the Pricelist, integral part of this contract. It is due upon delivery of the vehicle and the signature of the “Acceptance and Delivery” protocol;
2. Online payments can be done by credit/debit card, bank draft and cash;
3. The Renter is obliged to submit a deposit, the amount of which is defined, upon signing the contract. After the vehicle is returned in a good condition, the same in which it was delivered by the Lessor, and which condition is recorded in the “Acceptance and Delivery” protocol, the deposit shall be released. In case in the “Acceptance and Delivery” protocol are recorded small damages or shortages, as well as the vehicle is returned with less fuel in the tank or less than the level of the fuel stipulated in the protocol of acceptance, the corresponding amount shall be deducted from the deposit amount and the balance if any, shall be released;

ІV. Liability of the Lessor

1. The Lessor is responsible for damages, caused to the Renter, or third party, as result of technical faults of the rented vehicle, proved by an independent technical survey. The expenses for this survey shall be on the account of the party in whose favor the conclusion of the survey are not;
2. The Lessor is obligated to supply the Lessee with a replacement vehicle for the period, as per the rental contract of the default vehicle;

V. Obligation and Responsibility of the Renter

1. To use the vehicle properly and to take good care of it;
2. In case of damage, accident or failure to take measures to locate and reduce the damages and to save the vehicle;
3. In case of damages or car accident, except the small incidents, to Mill the requirements or the Traffic Law and the Regulations for this application concerning creation of protocols and other documents. Within 24 hours after the time of the accident/damage, but not later than the end of the contract, the Renter is obliged to inform the Lessor, reporting all the facts, circumstances and other data (incl. witnesses etc.) related to the accident, as well as to fully assist the Lessor and the insurance company in clarifying the accident and damages;
4. To use the vehicle for towing either vehicle or a trailer, as well as for participation in races, competitions, trainings, tests; to transport big liquid or other loads;
5. To drive the vehicle under the influence of alcohol, drugs or other hypnotic medicines;
6. To transfer the right of driving the vehicle to third party and to use it for travels abroad;
7. The renter is liable in the event of damage to the vehicle, including contamination or damage to the trim, breakage or damage to parts of the interior or exterior of the vehicle, as well as any material damage caused by the unauthorized use of the rented vehicle;

VІ. Fuel

The Vehicle is provided with a full tank of fuel and it should be returned the same. In case the vehicle is not returned with a full tank, the client will be charged a fine of 10 euro + missing fuel.

VІІ. Guaranteeing a car class

Chris Drive LTD does not guarantee a specific brand or model of vehicle. We guarantee for providing a vehicle of the same class, size, number of doors and number of seats. In case of reserved car is not available at the date of pick-up, the client will receive a higher class vehicle without extra cost.

VІІІ. Crossing Borders

Crossing borders is possible for the neighboring countries of Bulgaria and some other countries upon prior request and approval by Chris Drive LTD. The minimal rental period is 7 days; A double deposit is required – the deposit’s amount depends on the car class. Going abroad is possible only and entirely with the explicit permission of Chris Drive LTD. Any attempt to leave the country without permission will be charged as violation of the Terms and Conditions of the company with the deposit amount!!!

ІХ. Drop-off / One way rentals

1. In case the vehicle is returned to a different place than it was picked up (including drop-off on the territory of other countries) only on a preliminary request;
2. In case the vehicle is returned to a different location than pick-up location, additional charges will be applied. It is possible to return the vehicle at any point of Bulgaria or another country only on a prior request;
3. Chris Drive LTD reserves the right to refuse a reservation with different places to receive and return a car, and therefore the paid amount is refunded to the customer!

Х. Terms of cancellation / Changing Reservation

A confirmed reservation can be changed / cancelled up to 24 hours before the rental starts – free of charge. If an online pre-paid rental is cancelled by the client, the paid amount will not be restored, but will be used for next booking. If a reservation is refused or cancelled less of 24 hours before pick-up, or in case No-Show, as in case of already collected car needs to be returned earlier before drop off date Chris Drive LTD will not refund any of the down payments. In case the vehicle is changed for another of lower class, the difference in price will not be refunded. The company reserves its right to cancel a reservation due to inability to submit the reserved vehicle (or the alternative), as in this case the Customer will be fully refunded with the down payment.

WARNING!

• It is mandatory to drive with headlights ON during the day!
• Turn OFF the headlights and the radio when leaving the vehicle!
• Do not leave the car documents in the passenger compartment in your absence!
• Smoking is prohibited in cars!
• No Pets allowed!
• Chris Drive LTD reserves its rights to change the Terms and Conditions!

The presence of traces of smoking and ashes or pets and also the return of the car in a very poor condition gives us the right to impose a fine up to the amount of the deposit.

The contract is going to be drawn up in two copies, all of equal validity, one for each party. Integral part of this contract is the “Acceptance and Delivery” Protocol.

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GENERAL TERMS AND CONDITIONS FOR RELATIONS BETWEEN TRUE GROUP EOOD AND USERS OF THE SERVICE OFFERED THROUGH THE "Taxi BG" INTERNET PLATFORM (www.taxi-bg.com)

I. Concepts:

Taxi BG or TRUE GROUP EOOD: is a legal entity, owner of the website www.taxi-bg.com with the name Taxi BG, registered in the Republic of Bulgaria, with registered office and address of management Plovdiv, Vasil Aprilov Blvd. № 91 floor 1 apartment 1, entered in the Commercial Register of the Republic of Bulgaria with UIC 204872610.

INTERMEDIARY: is Taxi BG providing services through the website www.taxi-bg.com or other websites owned by the company, mobile applications and booking tools operated by Taxi BG or a third party website, tools or booking tools relating to to these Terms of Use ("Third Party Intermediary").

PLATFORM: represents the website www.taxi-bg.com or other websites owned by Taxi BG, mobile applications and booking tools operated by Taxi BG or a third party website, tools or booking tools related to these Terms and Conditions. use ("Third Party Intermediary").

TRANSPORT SERVICE PROVIDER: means an independent provider of transport (bus and / or taxi) services that provides services through the Platform.

USER / CLIENT: is any natural or legal person who visits or uses the Platform in any way, and in particular anyone who makes a reservation through the Platform or similar.

PASSENGER: is any natural person who intends to use the transport services reserved through the Platform, which may be a User.

RESERVATION: a request has been made in advance by the User to the Intermediary, through the Platform, telephone call or other mobile application for transfer.

TRANSFER: is a type of transport service, which is where the User / Customer travels from a specific location to a specific location.

INTERNET PAGE: is a website in the Internet space called www.taxi-bg.com, which is a reservation system for the Intermediary.

II. Subject and general provisions

1. Taxi BG provides reservation services ("Reservation Services"), allowing the User / Client to book a transport service as well as to pay the remuneration of the person providing the transport.
2. The transport service is provided to the User / Client directly by the Transport Service Provider who has accepted the reservation as an independent service provider.
3. Taxi BG does not provide transport services. Taxi BG is not a payment service provider.
4. Taxi BG provides the reservation service to Users / Customers free of charge.
5. The User / Client is obliged to pay a fee for the transport service to the Transport Service Provider, but not to the Platform.
6. The General Terms and Conditions apply to all Reservation Services, unless otherwise agreed between the User / Client, respectively the Passenger and the Transport Service Provider.
7. By using the Platform or any of the other forms of reservation, the User / Client agrees to be bound by these General Terms and Conditions.
8. If a User / Customer reserves the Transport Services for another Passenger, the User / Customer must provide these Terms of Use to the Passenger and must ensure that the Passenger agrees to these Terms.
9. Using the Platform on behalf of another person, the User / Client agrees on behalf of the Passenger with the General Terms of Use and that the User / Client has sufficient authority to make the reservation on behalf of the Traveler and has provided the General Terms to the Passenger
10. If the User / Customer or any Passenger represented by the User / Customer does not agree with the Terms of Use, such User / Customer is not entitled to use the Platform.
11. The platform is intended only for persons over 18 years of age. Any access to or use of the Platform by persons under 18 years of age is expressly prohibited. By accessing or using the Platform, the User / Client provides and guarantees that he / she has reached the age of 18.

III. Reservation:

12. The User / Client makes a mandatory reservation of the Transport Services through the Platform, choosing the place of departure, the destination, the date and time of departure, the method of payment, and accordingly confirm their reservation.

13. If available, the User may also choose the places along the route where the Transport Service Provider will stay during the trip.

14. In the reservation the User must indicate the following data of at least one Passenger: three names, address, telephone number and other mandatory data specified in the reservation form or otherwise requested by Taxi BG, as well as indicate whether persons will travel under 18 years.

15. When filling in the reservation form, the User / Client is obliged to provide information on whether there is a person among the travelers who is disabled, uses special means of transportation or needs other special care during the trip, in order to contact an appropriate Provider. transport service.

16. The exact time of the transport service is determined by the User / Client when making the reservation. The User / Customer should comply with the requirements of the airlines regarding the required technological time for check-in.

17. Taxi BG, is not liable to the User / Client for delay of the passenger when departing from the address to the airport, due to incorrect indication of the time of departure, due to failure to report the check-in time for flight, and if the passenger has not specified a correct time so that he arrives on time at the airport for check-in. The transport service provider is also not responsible for the passenger's delay due to the stated reason.

18. After sending the reservation, depending on the availability of the Transport Service Provider, Taxi BG confirms the reservation ("Confirmation of the reservation") in one of the following ways:

- By email;

- Through a mobile application such as Viber or WhatsApp;

- By phone call or message (SMS).

19. Trips departing more than 24 hours from the booking are confirmed immediately upon booking;

20. Trips departing less than 24 hours from the booking are confirmed by a subsequent email from Taxi BG confirming that Taxi BG has managed to connect the User / Customer with a Transport Service Provider.

21. After confirmation of the reservation, the User / Customer is obliged to immediately pay the fee for the Transport Service, and Taxi BG deducts the payment from the debit / credit card registered with the reservation, if any, unless the User and Taxi BG agree that the User pays the remuneration in cash to the Transport Service Provider.

22. If payment by card or bank transfer is selected and the User / Customer does not pay for the Transport Service immediately after confirmation of the reservation (for example if payment exceeds the card limit or is not available in the bank account), Taxi BG has the right to cancel the reservation on behalf of the Transport Service Provider by email.

23. The user has the right to cancel the Transport Service by email by sending an email to Taxi BG at least 24 hours before the confirmed departure time with refund according to the conditions described in point X, point 4, "Cancellation / Cancellation ”.

24. Upon cancellation of a reservation under item 20 of the General Terms and Conditions, the Transport Service Provider shall refund to the User / Client the full price paid for such canceled reservation within 14 days of cancellation.

25. Neither the User / Customer nor the Passenger is entitled to a refund if the User / Customer cancels the Transport Service less than 24 hours before the confirmed departure time or if the Passenger does not use the Transport Service unless the Transport Service has been provided due to the fault of the Transport Service Provider or Taxi BG.

26. When making the payment for the Transport Service in cash, if the User / Customer cancels the Transport Service less than 24 hours before the confirmed time of departure or if the Passenger does not use the Transport Service unless the Transport Service was performed due to the Provider's fault. of the transport service or of Taxi BG, the User / Customer is obliged to pay the full fee for the booked Transport service immediately after being notified of the amount of the fee by Taxi BG.

27. Changes in the reservation made regarding the number of passengers, route, time of departure, etc., the User / Client has the right to make at least 24 hours before the time in which the Transport Service should be performed.

28. In case of flight cancellation, change of flight time or flight delay, the client should immediately notify Taxi BG, after learning of the change, on the following telephone number: +359 89 444 8441 or email [email protected]

29. is not responsible in case the Transport Service is not performed due to inaccurate, incomplete or incorrectly filled in information by the User / Client in the reservation form, as well as in case the User / Client does not notify about changes in the required by Taxi BG information.

30. The transport service provider reserves the right to refuse to perform the Transport Service to a person who is visibly intoxicated or under the influence of drugs, or whose conduct is considered to pose a threat to the life and health of a person who actually performs The transport service or for the storage of the vehicle in its condition before the performance of the Transport service. In a case like this, the Company will not refund the amount paid to the customer.

IV. Changes to the reservation by the client

31. Change of already accepted reservation is possible only if the change is made by the User / Client not less than 24 hours before submitting the reservation and confirming it by Taxi BG to the contact email specified by the User / Client.
    
    
32. The change in the amount of the value of the transport service depends on the change in the service that the client wishes to make on the already accepted reservation and is determined by the type of change (date, time, number of passengers, luggage, addition of additional stay during the trip and others.)
    
    
33. If the client wishes to make changes to the reservation, it is necessary to inform Taxi BG at least 24 hours before the start of the transport service. Taxi BG is not responsible for whether the Transport Service Provider will implement the changes made.
    
    
34. Reservations with wrong start dates or hours due to the fault of the User / Client may not be processed if the error is reported less than 48 hours before the start date of the shipment.
    
    
35. Changes in the published prices before the confirmation of the reservation is permissible, in the presence of unfavorable changes in exchange rates, increase in transport costs, as well as taxes and fees, which adversely affects the final price.
    
    
36. Changes in the value of the transport service are also possible during the performance of the service itself, as a result of the changes required by the User / Client. The User / Client should be informed in advance about the changes.
    
    
37. Change of already accepted reservation is possible only if the change is made by the User / Client not less than 24 hours before the start of the transport service and confirmed by Taxi BG or by the Transport Service Provider of the specified by the User / Customer email address. The change in the value of the transport depends on the change in the reservation that the client wishes to make according to the type of change (date, time, number of passengers, luggage, addition of additional stay during the trip, etc.).
    
    
38. In case of flight cancellation, change of flight time or flight delay, the User / Client should immediately notify Taxi BG, after learning about the change, on the duty phone +359 89 444 8441 or by email: [email protected]. Taxi BG and the Provider of the transport service are not responsible in case the reservation is not made due to the fact that the User / Client does not notify about any changes in the flight.

V. Cancellation:

39. Any statement of the User / Client requesting the cancellation of the reservation must be made Taxi BG not less than 24 hours before the start of the reservation by email: [email protected], or by phone posted in our Platform contacts. Cancellation given orally to the Transport Service Provider or not in the manner specified in this provision shall not be considered valid.

40. If the transport service is not provided due to illness, flight cancellation and other reasons that are not due to the Transport Service Provider, this circumstance does not release the User / Customer to pay the amount due for the transport service and the Transport Service Provider service to reimburse the amount paid for the transport service. If the User / Customer declares that he does not want to use the transport service not for a reason due to the faulty behavior of the Transport Service Provider, the Provider does not owe a refund of the price paid for the service.
    
    
41. Taxi BG and the Transport Service Provider shall not be liable for non-performance of the transport and liability for damages in case of non-performance, in whole or in part, of the transport service due to force majeure or accidental event (terrorist activity, strike , war or threat of war, riot, civil conflict, natural or nuclear disasters, adverse climatic conditions, fire, acts of the relevant competent authorities prohibiting or restricting the carriage of persons through no fault of the Transport Service Provider, etc. n.) or due to the exclusive fault of the User / Client.
    
    
42. The User / Client has the right to cancel his reservation, under the following conditions:

- In case of more than 10 days until the date of the shipment, the cancellation is free of charge;

- With 8 to 10 days remaining until the date and time of the transport, the User / Client pays 10% of the value of the transport;

- With 5 to 8 days remaining until the date and time of the transport, the User / Client pays 30% of the value of the transport;

- With 3 to 5 days remaining until the date and time of the transport, the User / Client pays 50% of the value of the transport;

- With 24 to 72 hours remaining until the date and time of the transport, the User / Client pays 80% of the value of the transport;

- In case of less than 24 hours until the time of the transport, the User / Client pays 100% of the value of the transport;

VI. Transportation:

43. The transport service provider or Taxi BG on his behalf is obliged to contact the User / Client in order to agree in detail on the place of departure (eg exact address in the settlement, exact location, etc.) in sufficient time before the confirmed time of departure, unless the exact place of collection is described in detail in the reservation.
    
    
44. The User / Client, on his own behalf or on behalf of the passenger / passengers, concludes a transport service contract with the Transport Service Provider, after confirmation of the reservation by Taxi BG. Taxi BG is obliged to inform the User / Client about the data of the Transport Service Provider.
    
    
45. Taxi BG is not a party to the contract. Taxi BG mediates between the User / Customer and the Transport Service Provider, based on a contract between the Transport Service Provider and Taxi BG. Taxi BG does not perform legal or factual actions on behalf of the User / Customer or the passenger.

46. ​​The Transport Service Provider provides the Transport Services as a regular transport service between different settlements on the territory of the European Union and in third countries outside the Union, based on the prior reservation by the User / Client.
    
    
47. The Provider may also provide other services auxiliary to the Transport Services (such as providing the Passenger with basic information about the places visited during the trip). The Provider does not provide any additional services not related to the Transport Services.
    
    
48. Taxi BG and the Transport Service Provider do not offer travel services.
    
    
49. Rights and obligations of the Transport Service Provider:

49.1. The Provider, respectively the driver, welcomes the User / Client, respectively the Passenger at the place and at the time indicated in the reservation.

49.2. If it is impossible to identify the Provider or the driver at the meeting place, the User / Customer is obliged to contact Taxi BG immediately on the phones listed on the Platform. If the User / Client, respectively the Passenger, does not fulfill this obligation, the reservation is considered canceled due to non-notification by the User / Client. In this case the User / Client is not entitled to compensation and owes payment of the full amount for the service.

49.3. The Provider, respectively the driver, is obliged to be at the meeting place at the exact agreed time and to wait for the User / Client within 1 hour after the arrival of his flight.

49.4. If the User / Client is delayed more than 1 hour from the arrival of the flight for reasons beyond his control (eg baggage delay, problem with his documents, etc.) and has not notified a Taxi BG representative in a timely manner, then owes compensation to the User / Client for non-fulfillment of the transfer.

49.5. The provider, respectively the driver, is obliged to be at the agreed place (hotel, private address or other place specified in advance in the reservation) at the exact agreed time and wait for the client for 20 minutes. If the User / Client does not show up at the agreed place and is delayed for more than 20 minutes without notifying a Taxi BG representative in due time, then the User / Client is not due compensation for non-fulfillment of the transfer.

49.6. The Provider, respectively the driver is not liable for damages suffered by the User / Customer (e.g. missed flight, train, bus, etc.) caused by a delay on his part.

49.7. In the event that the User's / Client's flight is canceled, delayed or diverted to another airport, the Provider has the right to be notified via Taxi BG immediately of the new circumstances. If the notification is made late, the customer should make a new request. We can make the transfer from the new point of arrival only if we have the opportunity, and only if the client agrees in writing to pay all additional costs.

49.8. The Provider, respectively the driver, should take due care in performing the service by meeting the User / Customer at the place and time specified in the reservation, but is not responsible for damages suffered by the User / Customer (eg missed trip), if due to independent of the Provider, respectively the driver, the reasons caused by an accidental event (eg traffic accidents, closed roads due to civil protests, landslides, bad weather conditions, etc.) the performance of the service, according to the preliminary schedule, is objectively impossible.

49.9. The Provider, respectively the driver, has the right to refuse the provision of the service if the behavior of the User / Client and / or that of the accompanying persons is not safe and affects the security of third parties. Taxi BG is not responsible for any additional costs incurred by the customer and accompanying persons as a result of not providing the service - transfer in this case.

49.10. If the User / Customer and / or the accompanying persons are visibly intoxicated and show aggression against the Provider, respectively the driver, or third parties, then the Provider, respectively the driver, may refuse to make the transfer. In this case, no compensation is due to the client for non-performance of the service - transfer, as well as a refund of the remuneration for the transportation.

49.11. In case of damage to the vehicle during the service, the Provider undertakes to eliminate the damage as soon as possible or replace the vehicle with another, but no compensation is due for damages suffered by the User / Customer (eg missed flight, bus, train and others) caused as a result of delays in the performance of the service.

49.12. Smoking, eating, drug use and alcohol consumption are strictly prohibited in the vehicle.

49.13. The User / Client must be at the agreed place and time to start the transport service. If the User / Customer is not ready to leave within 30 minutes after the agreed time (regardless of the reason), the Service Provider, respectively the driver, has the right to cancel the transport service, as leave the agreed place of departure without reimbursement of the remuneration paid.

50. Rights and obligations of the User / Client:

50.1. The User / Customer is obliged to keep clean and not to damage the vehicle in which he travels.

50.2. The User / Client is obliged to inform Taxi BG when registering the reservation, if he intends to travel with extraordinary luggage, such as ski equipment, golf clubs, surfing, snowboarding, bicycles, strollers, pets, etc. in order to provide a suitable vehicle. In case of non-fulfillment of this obligation, Taxi BG may cancel the reservation and the Provider, respectively the driver, may not perform the service if the number of passengers and their luggage does not meet the requirements for normal transportation. The User / Client is not entitled to claim compensation.

50.3. Smoking, eating, drug use and alcohol consumption are strictly prohibited in the vehicle.

50.4. When transporting pets, the User / Customer should provide a cage for transporting animals. In case of non-fulfillment of this obligation, the Provider, respectively the driver, has the right to refuse the performance of the transport and does not owe compensation for any damages resulting from the non-performance of the service.

50.5. In case of problems with the provision of the service, the User / Client is obliged to immediately notify Taxi BG on the phones specified in the reservation confirmation. Upon notification, Taxi BG will do its best to resolve the issue. If the User / Client does not fulfill his obligation to notify Taxi BG, Taxi BG is not responsible for the discrepancy between the agreed and the provided service.

50.6. The User / Client is obliged to indicate in the reservation the number and type of child seats required for the trip. Taxi BG and the Provider / Customer are not responsible for delays in the performance of the service in case the User / Customer has not fulfilled its obligation to notify Taxi BG.

50.7. If the User / Customer is detained for any reason by law enforcement (border police, customs or airport security), the User / Customer is not entitled to compensation from Taxi BG or the Transport Service Provider.

50.8. The User / Client is obliged to provide in the reservation information about the way of arrival in the country, the place, the time and the means of transport - plane / train / bus with which he arrives. We are not responsible and do not owe compensation for non-performed service - transfer if the client does not provide this information in time or it is incorrect.

50.9. When requesting the service provided by the Provider, the User / Client is obliged to comply with the information published on the website www.taxi-bg.com on the duration of the service for the destination and to provide sufficient time for its implementation. The information published on the website is only For the convenience of the client, we are not responsible and do not owe compensation for losses incurred by the client (eg missed flight, train, bus), if he has not provided sufficient time to complete the transfer and all procedures related to it.

50.10. If the Transport Service Provider does not arrive at the starting point within 15 minutes after the agreed time, the User / Customer is obliged to contact Taxi BG to notify the delay. If Taxi BG fails to provide the User / Customer with another Provider or alternative transport within 30 minutes after the notification, the User / Customer has the right to unilaterally cancel the service by calling Taxi BG. In this case, the Transport Service Provider will refund to the User / Client the full price paid for such canceled service within 14 days of cancellation, and by making the payment it is considered that all property and non-property relations between the Provider and the User / Client are considered for settled.

50.11. Passengers must act prudently, not interfere with driving, not be rude and disrespectful to the driver. Passengers are obliged to treat the vehicle carefully so as not to damage or contaminate the car.

50.12. In case of establishing defects and damages on the interior and exterior of the vehicle, caused by the User / Client during the use of the service, the vehicle is sent for inspection to an authorized service center. Taxi BG notifies, on behalf of the Provider, the User / Customer by his email specified in the reservation for the value of the damage and presents an invoice for the amount of the repair of the vehicle. The User / Client undertakes to pay the cost of the repair on the day of its receipt, if the service has not yet been completed in full, or within one week, if the implementation has already been completed. The Provider has the right to terminate the service without notice and at the expense of the User / Customer, if he does not pay in full the value of the damage caused by him and deficiencies in the vehicle.

51. Safety when traveling with a child: According to Bulgarian law, children under 1 year of age who weigh less than 13 kg must travel in a vehicle in rearward-facing baby seats (BABY SEAT). Children over 1 year of age and weighing more than 8 kg must use a child seat (CHILD SEAT), and children less than 1.50 m tall and weighing more than 17 kg must use seat belts with a special lifting seat (BOOSTER SEAT). The provider offers standard child seats (CHILD SEAT) and lift seats (BOOSTER SEAT), but recommends the User / Customer to use their personal protective equipment to ensure maximum safety and comfort of traveling children. The supplier is not responsible for the quality and proper functioning of the child seats. For hygienic and safety reasons, the Provider does not offer baby chairs for newborns (BABY SEAT).
    
    
52. Time and arrival: The service provider makes every effort to reach the destination at the agreed time. The Service Provider and Taxi BG do not guarantee the User / Client the time of arrival at the agreed destinations.
    
    
53. Termination of the trip: If the Service Provider is unable to complete the trip no more than six hours after the expected time of arrival at the final destination and twice the time provided for the joint trip, both parties, the User / Customer and / or The service provider may terminate the transport service immediately. In this case, the Service Provider will refund to the User / Client the amount paid in full for the terminated service within 14 days of termination, unless otherwise agreed between the Service Provider and the User / Client, including if the Service Provider is undertook to organize alternative transport). With return This is the only remedy available to the User and the Traveler in case of non-performance of the Transport Service.
    
    
54. Limitation of Liability: Taxi BG is not liable for damages resulting from the provision of the transport service. Taxi BG is not a party to the contract for transport service. The liability of the Transport Service Provider for any damage resulting from the transport service is limited to the amount of fees paid by the User / Client for the transport service.

VII. Luggage:

55. The Baggage of the User / Client must be specified in advance, as the Service Provider assesses, according to the amount of luggage and the number of passengers, which car will be suitable for the trip. For any luggage that exceeds the pre-agreed luggage, such as bicycles, aids for the disabled, prams, golf equipment, etc., the User / Customer should provide information explicitly when filling out the reservation form. If he has not done so, the Service Provider has the right to refuse to perform it, without refund of the remuneration paid.

VIII. Services and methods of payment:

56. By sending a link for payment from Taxi BG to the User / Client. The link is sent through the services of www.mypos.eu and the general conditions can be found at https://www.mypos.eu/en/terms-conditions.
    
    
57. By bank transfer of the following data:

TRUE GROUP Ltd., with UIC: BG204872610

• BG (left) IBAN: BG13 UNCR 70001523139135
• Bank name: Unicredit Bulbank
• BIC / SWIFT UNCRBGSF

• Euro IBAN: BG87 INTF40015029772453
• Bank name: EUROBANK BULGARIA
• BIC / SWIFT: INTF BGSF

58. Cash of the Service Provider, who will issue a receipt or invoice, if necessary.
    
    
59. Taxi BG is not responsible and does not refund amounts if the bank issuing your card withholds fees for a transfer. All fees and commissions in connection with bank payments are at the expense of the User / Client.

 IX. Use or abuse of the website:

60. The User may not modify any part of the Website without the prior written consent of Taxi BG, as long as all rights are reserved to registered and unregistered trademarks, copyrighted works or other intellectual property owned by Taxi BG. The Platform or any part of the Website may not be reproduced or operated in any other way for commercial purposes without the prior written consent of Taxi BG. No person may retrieve any part of the content of the Website without the prior written consent of Taxi BG.

X. Filing and processing of complaints:

61. If the User / Customer has problems during his trip that cannot be resolved on the spot with the Service Provider, the User / Customer must notify Taxi BG by email [email protected]. The User / Client should describe all the details of the case in order to take appropriate measures to resolve the issue as soon as possible. All complaints sent to Taxi BG by email after the end of the trip will be considered and the user will receive a response to their complaints.

XI. Final provisions:

62. These General Terms and Conditions are published on the website www.taxi-bg.com and may be amended at any time, the changes being published online and available to the User / Client.
    
    
63. For the transport applicable to the reservation and the service, insofar as the present conditions regulate the relations between the User / Client, the General Terms and Conditions in force at the time of the reservation made by the User / Client shall be considered.
    
    
64. These General Terms and Conditions together with the issued reservation voucher represent the full agreement between Taxi BG and its partners and the User / Client. By marking "I agree with the General Terms and Conditions" in the online booking form, the User / Client confirms that he has read them, understands their content, agrees with them and accepts them.
    
    
65. The Bulgarian version of these General Terms and Conditions is the official version of the Terms and Conditions and has been translated into other languages. The translated version has no legal value. In case of a dispute regarding the content, application or interpretation of the General Terms and Conditions or discrepancies and differences between the Bulgarian and the translated version in each foreign language, the Bulgarian text, which is decisive, shall be applied.
    
    
66. The correspondence between Taxi BG and the User / Client is carried out as follows:

- for Taxi BG - by email: [email protected]

- for the User / Client - by email, to the contact email address provided by him in the reservation.

67. An email message is considered received on the day when the email is received in the Taxi BG email or on the first working day, if the message is received on weekends or during an official holiday in the Republic of Bulgaria.
    
    
68. Taxi BG may transfer in whole or in part rights and obligations under the brokerage contract without the consent of the User / Client.
    
    
69. All disputes between the parties related to these General Terms and Conditions should be resolved in good faith and mutual understanding, and if this proves impossible, the dispute shall be resolved by the BCCI Arbitration Court when a party to the contract is not a consumer. , within the meaning of § 13, item 1 of the Additional Provisions of the Consumer Protection Act. When a party to the contract is a consumer, within the meaning of § 13, item 1 of the Additional Provisions of the Consumer Protection Act, the local court in Plovdiv, Republic of Bulgaria is locally competent to consider the dispute. Applicable law for resolving disputes is the Bulgarian legislation.

These General Terms and Conditions shall enter into force for all USERS on 1st April, 2022.

Here you can find the transfer possibilities from and to the biggest cities in Bulgaria. If you click on one of them you will find all the locations we drive to!

If you can not find your destination feel free to contact us with a request by phone or e-mail. We will contact you as soon as possible with an offer!

Notification for customer

Information regarding the Personal data protection

By this document, True Group LTD (hereinafter referred to as "True Group", "Us") provides information about your personal data that can be processed in connection with the pre-contractual relations (offers), and when renting a vehicle from our offices - for each driver of the rented vehicle.

What personal data do we process?

The personal data we may process when signing a contract includes the following:

• Full name from the identity document;
• Unique citizenship number, personal number or date of birth of a foreigner;
• Passport or ID card details;
• Driving license data;
• Permanent address and address of residence on the territory of the country if You are a foreigner;
• Contact details - phone number and email address;
• GPS tracking of the rented vehicles;
• Credit / debit card details, as well as other bank details.

For what purpose do we process Your personal data?

The processing of your data is based on the category for:

• For performing contracts, pre-contractual relations and claims;
• For preparing normative acts according to the Bulgarian Accountancy Act or preparing invoices;
• For our purposes, permitted by law, as: yideo surveillance in our commercial and administrative locations, car parking, repair service, as well as to provide information to all state commissions and regulatory authorities in Bulgaria and fulfilling other normative acts.

For what purpose do we process Your personal data?

The collected personal data will be used for the purposes of performing the contract and providing the rented vehicle, in compliance with Bulgarian law.

Who do we share Your personal information with?

True Group attaches great importance to the protection of Your personal data. Personal data may only be disclosed to third parties to support our legal rights or to fulfill a legal obligation.

For what period do we store your personal data?

We store the collected personal information for not more than 5 years from the performance of the contract for providing the car rental service or within the specified time limits by law in order to protect our rights.

We may store your personal data until the final settlement of all financial relations as well as judicial and administrative proceedings.

Your rights regarding Your personal data

In compliance with the Bulgarian legislation, you have all rights to your personal data processed by True Group: access, rectification, deletion, limitation of processing, complaint to CPDP and others.

Detailed information about the confidentiality of Your data can be found at the Data Protection Policy on our website (https://www.taxi-bg.com).

How to contact us?

If you have any questions about Your personal data, you can contact us by email: [email protected], or by phone: +359 89 444 8441

Taxi services in Bulgaria and abroad

Fast and easy Taxi booking system

Rent a car with a chauffeur from us!

We are a team of professional drivers with long years of experience. Young, smiling and very positive people will take care of your trip – from the booking of the journey to your final destination. There is also a possibility to book a private rental car if you wish to have one at your disposal – book it easily from the rent a car tab. We believe our service is of highest quality!

Our cars are new and well-maintained. All of them are equipped with air-conditioning systems, Wi-Fi, free drinks and even extras like additional luggage space and baby seats if requested.

If you are interested in the upcoming events in Bulgaria or you just want to learn more about your destination just visit our blog and plan for your next holiday.

It is very important for us that the customer arrives on time and is satisfied with the service we provide! We are on the road for 13 years now and we know what the customer needs!

Hire a car with a driver from us now – fast and easy!

We offer a wide variety of new rental cars on convenient for you locations. You will find a different type of vehicle for every taste and preference.

We provide rental cars at all the airports in Bulgaria (Sofia, Plovdiv, Varna, Burgas) and all the winter and summer resorts such as Sunny Beach and Bansko. 

Use the form below to book your car now!

Private transfers with a taxi from/to Sofia

Проект BG16RFOP002-2.073 “Подкрепа на микро и малки предприятия за преодоляване на икономическите последствия от пандемията в "ТРУ ГРУП" ООД“, финансиран от Оперативна програма „Иновации и конкурентоспособност“, съфинансирана от Европейския съюз чрез Европейския фонд за регионално развитие.

Обща стойност на проекта: 10 000 лв., от които 8 500 лв. европейско и 1 500 лв. национално съфинансиране.

NOTICE / ATTENTION ! ! !
Dear customers, we would like to inform you that we are suspending our activities due to circumstances beyond our control, as of December 22th 2020. We do not accept reservations at this time.
We apologise to all our loyal customers for the inconvenience.